At The Sarangpur Trust Dharamshala, we strive to provide a transparent and hassle-free booking experience. Please read the following policy carefully before confirming your reservation.
1. Booking Confirmation
All bookings are subject to room availability and become confirmed only after receiving confirmation from our management. Guests are advised to retain any booking confirmation details for future reference.
2. Cancellation Requests
If you wish to cancel or modify your booking, please contact us as early as possible using our official phone number or WhatsApp. Cancellation requests will be reviewed according to the circumstances of the booking.
3. Refund Eligibility
Where a refund is applicable, it will be processed in accordance with the booking terms communicated at the time of confirmation. Processing time may vary depending on the original payment method and banking procedures.
4. No-Show Policy
If a guest does not arrive on the scheduled check-in date without prior communication, the booking may be treated as a no-show, and the reservation may be released for other guests, subject to the applicable booking terms.
5. Booking Modifications
Requests to change the check-in date, check-out date, room type, or number of guests are subject to room availability and management approval. Additional charges may apply where applicable.
6. Force Majeure
We shall not be held responsible for cancellations or service interruptions caused by events beyond our reasonable control, including natural disasters, government restrictions, public emergencies, transportation disruptions, or other unforeseen circumstances.
7. Refund Processing
Where approved, eligible refunds will be processed using the original payment method whenever reasonably possible. The time required for the amount to reflect may depend on your bank or payment provider.
8. Contact for Cancellation or Refund
For any cancellation, modification, or refund-related enquiry, please contact our team through our official contact details. We will make reasonable efforts to assist you as promptly as possible.
Important: Please review your booking details carefully before confirming your reservation. By proceeding with a booking, you acknowledge that you have read and understood this Refund & Cancellation Policy.
Last Updated: June 2026